(1) How do I make an appointment?
Appointments can be arranged by email or telephone. We are available Monday–Friday, 9:00–17:00.
(2) Should I prepare for a consultation?
If you wish to prepare, you may do so, but don’t have to. It does, however, help us to know in advance what steps you have already taken to address or even solve your problem. During the consultation, we will jointly identify your concerns and possible solutions.
(3) How does counselling work? What can I expect?
Our consultations usually last 50 minutes. They focus on discussing your concerns and developing solution strategies together. We consider an appreciative, resource-activating and solution-oriented attitude crucial to successful counselling.
(4) Will others know that I am seeking advice?
No! Consultations are strictly confidential. We will only pass on information to third parties if you release us from our confidentiality obligation in writing.
(5) I have problems in my relationship, with my parents or fellow students. May I bring along those involved to facilitated conflict resolution?
We suggest that your first consultation is one-to-one (you and a counsellor). We can then discuss the need for and the format of a possible couple, group or family session in detail.